HelpDesk
nConnect provides HelpDesk Service for clients who need support, with no additional cost for 365 days.
Website Support and Update Services
Let us continuously manage and update your website with professional HelpDesk support. Our services range from performance monitoring to providing recommendations, ensuring your website stays up-to-date.
Maximum Security with 2FA
Your data is always secure. Every time you log in, we add an extra layer of protection with Two-Factor Authentication (2FA). Our system verifies an OTP on every login to ensure your account is optimally protected.
Seamless LINE Notifications
In addition to standard email notifications, you can instantly link your account with LINE for effortless access. Receive real-time service updates and status alerts directly via LINE on your smartphone, ensuring you never miss important information.
Advantages of nConnect Support
No In-House Developer Needed
Eliminate the hassle of hiring an in-house developer. Our expert team ensures your website runs perfectly.(1)
Included Package Helpdesk Service
Enjoy peace of mind with our Helpdesk service, providing full support with no hidden fees for an entire year.(2)
14-Day Content Update SLA
Guaranteed content updates and modifications completed within 14 business days, with transparent progress reporting.(3)
HelpDesk Features
HelpDesk support for 1 full year at no additional cost
Update Information
Update website content without extra charges.
Monitor Performance
Monthly website checks to improve performance.
Suggestion
Guidance on content and usage for better results.
Analytics Report
Every website supports marketing with insights and recommendations.
Zoom Service
Zoom support for guidance and usage tips, available 365 days.
Chat Support
Chat support from our specialists throughout the year.
nConnect Workspace
Elevate your customer care experience with our comprehensive Workspace. Access information and track status easily in one place.
Helpdesk & Support
End-to-end issue management system
Create and track Ticket status in real-time from start to finish
Communicate directly and share files with our specialized support team
Rate our service quality once your issue is successfully resolved
Billing & Invoices
Transparent financial and account management
Quickly review your past transactions and billing history
Access and download detailed invoices anytime on demand
Team Management
Manage your entire team under a single account (Owner Only)
Freely and securely invite organization members to join your team
Assign access rights and effortlessly manage team information
Profile & Notifications
Customize your profile and stay alerted
Securely manage and update your personal profile data on your own
Receive instant real-time notifications for any support status updates
รายละเอียดเงื่อนไขเพิ่มเติมบริการ HelpDesk
1. No In-House Programmer Needed: Elevate your business care with nConnect's expert team, ready to provide comprehensive website system maintenance. Save costs without the need to hire a full-time in-house programmer. However, if your organization already has an IT or programmer team, our team is ready to coordinate and work together seamlessly to maximize system maintenance efficiency and stability. (Note: This service scope primarily focuses on system care and maintenance.)
2. 1-Year Helpdesk Service: Rest easy with our 365-day system care and warranty service, starting from the official website Go-Live date. We have clear Service Level Agreements (SLA) to protect your business: [Critical Emergencies] If the website is cyberattacked or hacked, our team will urgently investigate and resolve issues within 3 hours. | [General Updates] For information update requests, work will be completed within 14 business days. Our team will evaluate and inform you of the estimated completion date via the Helpdesk Form system.
3. 14-Day Content Update SLA: Professional care and updates for content, images, or articles to keep your website modern, within existing structures and functions (excluding new feature development). We set a maximum operation standard of 14 business days, though most tasks are completed sooner. Every time a request is submitted, our team will evaluate and inform you of the estimated completion date in advance.
Service Eligibility: Helpdesk services are reserved exclusively for clients who have their websites designed and developed by nConnect.
Service Duration: System maintenance and warranty services are valid for 365 days, starting from the official public launch date (Public Website).
Content Update Scope: Services cover website data updates, such as adding or modifying product information, images, or text. All actions must be within the existing structure and system of the website (excludes new feature programming or modifications outside the original scope).
Original Information Accuracy: To prevent errors and maintain the client's intent, the company will process data based exactly on the "Original" content provided by the client. We reserve the right not to verify, proofread, adapt, or edit any provided text.
Operation Time and Business Day Calculation (SLA): Content updates will be completed within a maximum of 14 business days.
Timeframe Commencement: Day 1 begins only once the client provides complete information and receives an Email Confirmation from our staff.
Business Days: Refers to Monday - Friday (regular business hours), excluding Saturdays, Sundays, public holidays, and special company holidays.
Timeframe Exceptions: In cases of high volume or complex updates requiring more than 14 business days, the company reserves the right to extend the delivery timeframe. Customers will be notified of the new schedule in advance of the original due date.